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Privacy Policy

Last updated: January 2025

GDPR Compliant - This policy complies with the General Data Protection Regulation (EU) 2016/679

1. Data Controller Information

Premier Globe Travel is the data controller for the personal information we collect. You can contact our Data Protection Officer at [email protected] for any privacy-related inquiries.

2. Information We Collect

We collect the following types of personal information:

Contact Information: Name, email address, phone number, postal address
Travel Preferences: Destination preferences, accommodation requirements, dietary restrictions
Payment Information: Credit card details, billing address (processed securely through third-party providers)
Communication Records: Correspondence, consultation notes, service requests
Website Usage Data: IP address, browser type, pages visited, time spent on site

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contract Performance: To provide travel services you have requested
Legitimate Interest: To improve our services and communicate relevant offers
Consent: For marketing communications and non-essential cookies
Legal Obligation: To comply with tax, accounting, and legal requirements

4. How We Use Your Information

We use your personal information to:

Plan, book, and manage your travel arrangements
Communicate with you about your bookings and provide customer support
Process payments and maintain financial records
Send marketing communications (with your consent)
Improve our website and services
Comply with legal and regulatory requirements

5. Data Sharing and Third Parties

We may share your information with:

Travel Suppliers: Hotels, airlines, tour operators necessary for your bookings
Payment Processors: Secure payment gateways to process transactions
Service Providers: Companies that help us operate our business (IT support, marketing)
Legal Authorities: When required by law or to protect our rights

We never sell your personal information to third parties for their marketing purposes.

6. International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses.

7. Data Retention

We retain your personal information for as long as necessary to:

Provide our services and fulfill contractual obligations
Comply with legal requirements (typically 7 years for financial records)
Resolve disputes and enforce our agreements

Marketing communications data is retained until you withdraw consent or for 3 years after your last interaction with us.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

Right of Access: Request a copy of the personal data we hold about you
Right to Rectification: Correct inaccurate or incomplete information
Right to Erasure: Request deletion of your personal data (subject to legal obligations)
Right to Restrict Processing: Limit how we use your data in certain circumstances
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests or for marketing
Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

9. Exercising Your Rights

To exercise any of your rights, please contact us at [email protected]. We will respond to your request within one month. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls.

11. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Please see our Cookie Policy for detailed information about the cookies we use and how to manage your preferences.

12. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. For material changes, we will provide additional notice as required by law.

14. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Premier Globe Travel
Data Protection Officer
Email: [email protected]
Phone: +1-800-PREMIER